Shard: login.wakened.net 2593 IRC: irc.wakened.net 6667 Mumble: mumble.eu.wakened.net 64738

Wakened Online Policies
Xavier, Sunday 28 May 2017 - 12:28:32


Please familiarize yourself with the information below. By making use of our site and/or services you are accepting these terms, conditions, and rules.

      I. Services Rules
      II. Privacy Policy Statement
      III. Disclaimers

Any of these conditions can be changed at any time.  We will make notes available for a period of time after any change(s) to make it easier to find the change(s).  It is up to you to periodically check for updates.

I. Rules

     1. Account Limitations

As some have been made aware, we no longer have set limits on the number of accounts that can be created and used. Historically, these limits have had an unfair negative effect on families and other people sharing living arrangements and internet access.  However, we do have a guideline limit of 4 accounts per player.  You can create and use four accounts however you wish, within our normal game play rules.

However, extra accounts may be created, but only for the purpose of acceptable game play. Some examples of unacceptable use of excessive accounts which may result in account banning/deletion and other negative actions include:

    Ban evasion
    BOD farming
    Resource farming
    Gift and reward hoardingObtaining excessive housing
    Harassment/Abusive behavior

As well, wasteful use of accounts is unacceptable, meaning that if a player has four accounts already, and they are largely empty (such as 1 or 2 characters on the account), then those four accounts are where we expect new characters to be created.

     2. Unattended Game Play

We discourage unattended gathering as it can cause numerous issues, but unless your unattended activity becomes a problem or crossed any of a few lines, we do not want to intervene in game play unless its necessary. Unacceptable unattended activity includes:

     Any farming that we deem excessive or unreasonable
     Camping rares or artifacts spawns
     Blocking attended clients / players from game play
     Any participation in PVP unattended.
     IDOC looting and house placement
     TOTs, Marties, Artifacts and any other "drops"

     3. Harassment

The first thing we need to make clear as harassment goes, don't page on people for harassment if you took active part in the negative interactions in any way. Pages regarding mutual harassment incidents will probably be deleted and ignore, or if the situation warrants action, both parties will be actioned if we deem it necessary.

Although not perfect, there are both speech filters and ignore features in the UO client and we must insist that you attempt to resolve the problem by utilizing these features before paging about verbal harassment.

Physical harassment can include invis'ing other players' pets so they get attacked / killed by monsters, luring monsters on other players, or any other action utilizing game mechanics to trap players, cause problems for, prevent game play, or harassment of other players. This sort of activity is unacceptable and repeated incidents will probably result in action.

The previously mentioned harassment issues mainly apply to Trammel rule set facets, not Felucca.

However, trapping player ghosts is illegal and considered harassment anywhere in the world. If you trap or trick players into a situation to kill them in Felucca, you must never prevent them from leaving to get resurrected. And if needed, you are responsible for providing a means of exit if you are responsible for someones entrapment as a ghost.

Additionally, please do not block or attempt to block off entire areas of the world, or entire dungeons, etc. Being smaller areas are easier to defend usually, we expect that there should be no harsh effect on anyone from this rule.

     4. Cheats and Exploits

Any deliberate action, by any player, which causes unintended, unexpected or detrimental behavior, crashes or freezes, to the server/world, or any players; clients is absolutely unacceptable. Wakened administration are the sole authority as to the severity and actions to be taken, if any.

Exploits come in many forms and effects, some of which are entirely benign and not something to action players for, and others may become punishable up to permanent ban from the shard, again to be determined based on the individual incident by Wakened administration. If you think you are using an exploit and are unsure as to our stand on it, please do page or write us to find out. Players will never be actioned solely for asking the question before doing something they may regret.

     5. Software

We encourage people to only use one client: the original EA Games Classic Ultima Online game client which is available here. Use of any other game client will be at your own risk, and unsupported by us. We will not assist with 3rd party clients such as Sallos, or the UO3D or enhanced clients.

At this time, we are not enforcing any particular client or client version. If the need arises this may change.

As of this time, we only have one piece of software on our illegal list: Cheat Engine. With the exception of razor, we will officially provide no assistance or support regarding third party applications. If a staffer tries to help, or answer a question, that's up to them, but as a shard we will not.

     6. Nefarious Activity, "Hacking"

Spreading or disseminating trojan horse software, "viruses", or any other form of malicious software, including malicious scripts for assist programs, to any user of this server is a serious violation and will result in the user(s) involved being banned for life. The same applies to attempting exploits, or abuse of vulnerabilities, password guessing or "cracking" either targeting users of this server, the shard, the shard server, or the website or its hosting server hardware or software, or any of our other network resources.

Further, any deliberate action that causes damage or degredation to the hardware, software, or performance of the server,  the server's bandwidth, the host datacenter, or any upstream provider will be considered an attack, and will be dealt with as such.

In these cases we will actively peruse the actor, and any resources we can identify and all ISPs (such as softlayer) and law enforcement will be notified, with any and all information we can gather, and we will seek restitution.

     7. Spamming

Spamming any other project, goods, shard, or service on Wakened resources may result in permanent bans, as well as using any of our resources, site, scripts, or components to spam other internet users in any manner.

     8. Staff Interaction

We expect respectful, courteous interaction with our staff, they are volunteers here to help you; we demand the same from our staff. We expect interactions between the two to remain respectful at all times. If you have a situation where you can not get help or answers you need or expect, or you can not remain amicable in your interaction, do not cause a problem about it. Contact a shard owner and we can figure out what to do about your issue.

Do not page asking for items, or for help traveling the world. The server allows a set number of free "stuck" request per day. If you waste them being lazy, you may not be able to be moved when you do become stuck and need it.

Also, if you believe a staff member has behaved inappropriately, or unethically, you can use the contact form on this web site if you feel you need to contact us discreetly regarding the issue; all staff see pages.

     9. Lost Items

We may from time to time attempt to locate or figure out what happened to items that have gone missing, but by no means should you expect a recovery of lost items, and never expect replacements. If we can not 100% verify the claim of the lost item and its properties, it simply will not be fixed. Also, if the items are lost or destroyed by your own game play mistakes, allowing other players access to your stuff, or guiding or accepting guild invites from the wrong people, they will not be replaced. The only time we will consider such, is if the shard or staff are provably responsible for the loss.

This has been beaten to death: there are no insurance bugs, there are no blessed item bugs.

     10. Account Inactivity

The duration for inactivity is 180 days. After 180 days with no login, the house(s) on the inactive acccount(s) will be condemned and collapse.

If you are facing extraneous circumstances and will not be available or able to login for an extended period of time, contact administration and we can arrange a grace period during which your houses will not decay.

     11. Mumble and IRC

Do NOT use our mumble or IRC services to advertise, spam, or recruit for any other site, server, service, or project. Doing this will probably get your entire ISP fire-walled from all of our servers and services and any associated accounts you have will be banned and/or deleted.

Please be courteous and respectful when using any of our public chat or voice channels. This includes IRC channels we created for shard support such as #wakened, and mumble channels we made such as "General Chat", "Crafters", "root", "Idle", etc.

These services are NOT here to be an extension of ingame rage, flaming, trolling or other anti-social behavior.

If you have your own channel, a guild channel, etc., these courtesy rules pretty much do not apply to them; the topic and discussion is allowed at the discretion of the channel owner(s). People simply do not need to join private and player-owned channels if they do not like the discussion.

     12. Wakened Staff Impersonation

Impersonating staff can and most likely will result in an immediate ban.

This goes for IRC, Mumble, our site and forums and in game. This includes impersonating actual staff members, inventing a fake staff member, or even simply claiming you are a member of the Wakened Online staff/team. This behavior has very negative consequences for the shard, and simply will not be tolerated.

     13. Account Sharing

Account sharing with anyone outside of your household is unacceptable and a violation of our acceptable use.  This is for your own good.  In most cases, people who have shared accounts with others end up in a negative situation, usually resulting from one or the other removing items from the accounts(s).  Please do not share your account or provide your login information to anyone.  If you have already shared your account(s). please change the login password immediately.   We do not actively seek out account sharing for actioning, but when a problem arises, this will come into play as part of the resolution process.

If you would like to give away your account(s) permanently, you MUST page and speak to an administrator regarding the account transer, so we can clear the IP address history, reset the email and password for the new owner.  This is a ONE WAY PROCESS.  We will not accept "transferring" as a "cover" for account sharing.

II. Privacy Policy


This privacy policy discloses the privacy practices for Wakened Online. This privacy policy applies solely to information collected by this web site, game server, and IRC and VOIP services. It will notify you of the following:

    What personally identifiable information is collected from you through the service.
    How that information is used and with whom it may be shared.
    What choices are available to you regarding the use of your data.
    The security procedures in place to protect the misuse of your information.
    How you can correct any inaccuracies in the information.


     1. Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site and our services. We only have access to/collect information that you voluntarily give us via email, registration, or other direct contact from you. We will not sell, rent, or in any way provide this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization.

Unless you ask us not to, we may contact you via email in the future to tell you about updates, news, new content and features, or changes to rules or this privacy policy.

     2. Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or logging into your account at any time:

    See what data we have about you, if any.
    Change/correct any data we have about you.
    Have us delete any data we have about you.
    Express any concern you have about our use of your data.


     3. Registration

In order to use some features of this website, a user must first complete the registration form. During registration a user is required to give certain information (such as name and email address). This information is used to contact you about the products/services on our site in which you have expressed interest. At your option, you may also provide demographic information (such as gender or age) about yourself, but it is not required.

     4. Donations

Our free game service is donation-driven. Thus, we do accept donations, and provide some gifts to those who donate.  To make a donation, you must use a third party (PayPal) to process the transaction.  We do not acquire your financial information in any way.  What information we do get from PayPal is used for billing purposes and to fulfill your orders. If we have trouble processing a donation, we'll use this information to contact you.

     5. Cookies

We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

     6. Links

This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

     7. Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information, that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only administrators who need the information to perform a specific job (for example, customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

    8. Updates

Our Privacy Policy may change from time to time and all updates will be posted on this page.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via email to admin©wakened.net or the contact form on our website.


III. Wakened Online Agreement


Wakened Online Agreement

The Wakened Online Web Site (the "Site") is an online service provided by Wakened Online ("Wakened Online "), subject to your compliance with the terms and conditions set forth below. PLEASE READ THIS DOCUMENT CAREFULLY BEFORE ACCESSING OR USING THE SITE. BY ACCESSING OR USING THE SITE, YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS SET FORTH BELOW. IF YOU DO NOT WISH TO BE BOUND BY THESE TERMS AND CONDITIONS, YOU MAY NOT ACCESS OR USE THE SITE. WAKENED ONLINE MAY MODIFY THIS AGREEMENT AT ANY TIME, AND SUCH MODIFICATIONS SHALL BE EFFECTIVE IMMEDIATELY UPON POSTING OF THE MODIFIED AGREEMENT ON THE SITE. YOU AGREE TO REVIEW THE AGREEMENT PERIODICALLY TO BE AWARE OF SUCH MODIFICATIONS AND YOUR CONTINUED ACCESS OR USE OF THE SITE SHALL BE DEEMED YOUR CONCLUSIVE ACCEPTANCE OF THE MODIFIED AGREEMENT.

     1. Copyright, Licenses and Idea Submissions.

The entire contents of the Site are protected by international copyright and trademark laws. The owner of the copyrights and trademarks are Wakened Online, its affiliates or other third party licensors. YOU MAY NOT MODIFY, COPY, REPRODUCE, REPUBLISH, UPLOAD, POST, TRANSMIT, OR DISTRIBUTE, IN ANY MANNER, THE MATERIAL ON THE SITE, INCLUDING TEXT, GRAPHICS, CODE AND/OR SOFTWARE. You may print and download portions of material from the different areas of the Site solely for your own non-commercial use provided that you agree not to change or delete any copyright or proprietary notices from the materials. You agree to grant to Wakened Online a non-exclusive, royalty-free, worldwide, perpetual license, with the right to sub-license, to reproduce, distribute, transmit, create derivative works of, publicly display and publicly perform any materials and other information (including, without limitation, ideas contained therein for new or improved products and services) you submit to any public areas of the Site (such as bulletin boards, forums and newsgroups) or by e-mail to Wakened Online by all means and in any media now known or hereafter developed. You also grant to Wakened Online the right to use your name in connection with the submitted materials and other information as well as in connection with all advertising, marketing and promotional material related thereto. You agree that you shall have no recourse against Wakened Online for any alleged or actual infringement or misappropriation of any proprietary right in your communications to Wakened Online.

     2. Trademarks.

Publications, products, content or services referenced herein or on the Site are the exclusive trademarks or servicemarks of Wakened Online. Other product and company names mentioned in the Site may be the trademarks of their respective owners.

     3. Use of the Site and Services

You understand that, except for information, products or services clearly identified as being supplied by Wakened Online, Wakened Onlinedoes not operate, control or endorse any information, products or services on the Internet in any way. Except for Wakened Online- identified information, products or services, all information, products and services offered through the Site or on the Internet generally are offered by third parties, that are not affiliated with Wakened Online a. You also understand that Wakened Online cannot and does not guarantee or warrant that files available for downloading through the Site will be free of infection or viruses, worms, Trojan horses or other code that manifest contaminating or destructive properties. You are responsible for implementing sufficient procedures and checkpoints to satisfy your particular requirements for accuracy of data input and output, and for maintaining a means external to the Site for the reconstruction of any lost data.YOU ASSUME TOTAL RESPONSIBILITY AND RISK FOR YOUR USE OF THE SITE AND THE INTERNET. Wakened Online PROVIDES THE SITE AND RELATED INFORMATION "AS IS" AND DOES NOT MAKE ANY EXPRESS OR IMPLIED WARRANTIES, REPRESENTATIONS OR ENDORSEMENTS WHATSOEVER (INCLUDING WITHOUT LIMITATION WARRANTIES OF TITLE OR NONINFRINGEMENT, OR THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE) WITH REGARD TO THE SERVICE, ANY MERCHANDISE INFORMATION OR SERVICE PROVIDED THROUGH THE SERVICE OR ON THE INTERNET GENERALLY, AND Wakened Online SHALL NOT BE LIABLE FOR ANY COST OR DAMAGE ARISING EITHER DIRECTLY OR INDIRECTLY FROM ANY SUCH TRANSACTION. IT IS SOLELY YOUR RESPONSIBILITY TO EVALUATE THE ACCURACY, COMPLETENESS AND USEFULNESS OF ALL OPINIONS, ADVICE, SERVICES, MERCHANDISE AND OTHER INFORMATION PROVIDED THROUGH THE SERVICE OR ON THE INTERNET GENERALLY. Wakened Online DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE OR THAT DEFECTS IN THE SERVICE WILL BE CORRECTED.YOU UNDERSTAND FURTHER THAT THE PURE NATURE OF THE INTERNET CONTAINS UNEDITED MATERIALS SOME OF WHICH ARE SEXUALLY EXPLICIT OR MAY BE OFFENSIVE TO YOU. YOUR ACCESS TO SUCH MATERIALS IS AT YOUR RISK. Wakened Online HAS NO CONTROL OVER AND ACCEPTS NO RESPONSIBILITY WHATSOEVER FOR SUCH MATERIALS.
   
     4. Limitation of Liability.

IN NO EVENT WILL Wakened Online BE LIABLE FOR (I) ANY INCIDENTAL, CONSEQUENTIAL, OR INDIRECT DAMAGES (INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, BUSINESS INTERRUPTION, LOSS OF PROGRAMS OR INFORMATION, AND THE LIKE) ARISING OUT OF THE USE OF OR INABILITY TO USE THE SERVICE, OR ANY INFORMATION, OR TRANSACTIONS PROVIDED ON THE SERVICE, OR DOWNLOADED FROM THE SERVICE, OR ANY DELAY OF SUCH INFORMATION OR SERVICE. EVEN IF Wakened Online OR ITS AUTHORIZED REPRESENTATIVES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR (II) ANY CLAIM ATTRIBUTABLE TO ERRORS, OMISSIONS, OR OTHER INACCURACIES IN THE SERVICE AND/OR MATERIALS OR INFORMATION DOWNLOADED THROUGH THE SERVICE. BECAUSE SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU. IN SUCH STATES, Wakened Online LIABILITY IS LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW. Wakened Online makes no representations whatsoever about any other web site which you may access through this one or which may link to this Site. When you access a non-Wakened Online web site, please understand that it is independent from Wakened Online, and that Wakened Online has no control over the content on that web site. In addition, a link to a Wakened Online web site does not mean that Wakened Online endorses or accepts any responsibility for the content, or the use, of such web site.

     5. Indemnification.

You agree to indemnify, defend and hold harmless Wakened Online, its officers, directors, employees, agents, licensors, suppliers and any third party information providers to the Service from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of this Agreement (including negligent or wrongful conduct) by you or any other person accessing the Service.

     6. Third Party Rights.

The provisions of paragraphs 2 (Use of the Service), and 3 (Indemnification) are for the benefit of Wakened Online and its officers, directors, employees, agents, licensors, suppliers, and any third party information providers to the Service. Each of these individuals or entities shall have the right to assert and enforce those provisions directly against you on its own behalf.

     7.Termination.

This Agreement may be terminated by either party without notice at any time for any reason. The provisions of paragraphs 1 (Copyright, Licenses and Idea Submissions), 2 (Use of the Service), 3 (Indemnification), 4 (Third Party Rights) and 6 (Miscellaneous) shall survive any termination of this Agreement.

     8.Miscellaneous.

This Agreement shall all be governed and construed in accordance with the laws of The United States of America applicable to agreements made and to be performed in The United States of America. You agree that any legal action or proceeding between Wakened Online and you for any purpose concerning this Agreement or the parties' obligations hereunder shall be brought exclusively in a federal or state court of competent jurisdiction sitting in The United States of America . Any cause of action or claim you may have with respect to the Service must be commenced within one (1) year after the claim or cause of action arises or such claim or cause of action is barred. Wakened Online's failure to insist upon or enforce strict performance of any provision of this Agreement shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any provision of this Agreement. Wakened Online may assign its rights and duties under this Agreement to any party at any time without notice to you.

Any rights not expressly granted herein are reserved.

 
 
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